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Gemstones, Semi-Precious Gems, Gem Cutting Services, Agate and Mineral Specimens, Jewelry - all at Buena Vista Gemworks
Terms & Conditions

Are you afraid to order via the Internet? Not sure about the quality of the product? Well, with the Buena Vista Gem Works this is not a worry...your complete satisfaction is always guaranteed!

TO INQUIRE ABOUT A PARTICULAR PRODUCT: Just email us at sales@buenavistagemworks.com or telephone us at 303-475-2952. It is that easy! We will be happy to answer any of your questions. We'll even place the product "in reserve" for you while we await your payment.

HOW TO ORDER: Simply send us an email, post mail, or telephone us. It is that easy. You can even use our contact page if you like.


REFUNDS AND EXCHANGES. You will have seven (7) days after you sign the certified mail form to review and approve your purchase. If you are not satisfied for any reason, simply return the product(s) for a full refund, provided the products have not been damaged or altered in any way. If the product has been chipped, scratched, or damaged, your refund will be less the product's devaluation and/or cost of repair if possible. Refund of shipping fees is at our option.

PURCHASING METHODS. You can make a purchase from Buena Vista Gem Works in one of the following easy ways: By Email. Just write us a quick email letter at sales@buenavistagemworks.com. Make sure you indicate which product you want (include the Stock # and description) and how you wish to submit payment. By Mail. Just send us a letter via post along with your payment by check, certified check, or money order. Our Postal Address is: Buena Vista Gem Works, P. O. Box 476, Buena Vista, CO 81211. Be sure you indicate what product you want and how you want it shipped. By Telephone. Give us a telephone call at 303-475-2952 (cellular).

OUR RESPONSE TO YOUR ORDER. As soon as we receive your order, we will email (or telephone) you about the availability of the product and the total amount of your purchase. We'll also put the product(s) in reserve for you. As soon as your payment clears, we'll promptly mail the product(s) to you for your approval. You'll have 7 days after receipt of the product to review and return if not completely satisfied.

MINIMAL ORDER. A $5.00 handling charge MAY be charged on orders under $30.

METHOD OF PAYMENT.   Pay Pal. Many of our customers choose PayPal because of the ease and security of shopping on the internet via PayPal. Want to use your Credit Card? PayPal will accept your credit card. No longer do you have to run Paypal through your checking account. This is a much safer method when shopping on the internet as it is not necessary to give your credit card information to the internet reseller.  Money Order. Payable in US dollars, via mail. Check. A personal or business check drawn from any USA bank sent to us via mail. (We cannot accept checks drawn from a bank outside the USA. Please secure an international money order payable in US$ if you wish to send a check from outside the USA.) Please allow 10-15 days for check clearing your bank before product is shipped unless the check is certified. We may waive the waiting period for established accounts.

SHIPPING COSTS AND METHODS. Regular US Mail. There is a $8.95 shipping and handling charge on most orders. Orders under $500 value will be shipped via the regular US MAIL, insured for the value, and will incur no additional shipping fees. Orders over $600 in value will be sent registered mail and may require an additional amount of postage. Express Mail in the USA. Available on orders under $600 and the customer is responsible for the additional fees we incur.  International Mail. We do ship outside the USA and will ship the most secure and economical method as possible. You will be charged the additional actual shipping costs we incur. If postal insurance to your country does not cover value of product(s), shipment will be at your risk. Other Mailing Methods. If you desire other mailing methods, please let us know and we will try to accommodate for the costs we are charged.


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